SNM: System Monitoring and Proactive Manteinance
ICT facilities typically implement optimal solutions, systems and technologies from disparate vendors, in order to support different media, protocols and services in the best possible way.
The dynamism and complexity of such an environment implies the need of automation of procedures to manage and monitor systems and applications involved in delivering services.
An environment consisting of multiple complex components require preventive maintenance (proactive maintenance) that is likely to detect abnormal behavior and tendencies of operation before they degenerate to the point of causing a service disruption with consequent negative effects for businesses, both economic and image .
In the absence of such proactive maintenance is required a greater effort to trace the determining causes, finding the solution and then implement appropriate corrective actions when problems occur. The time spent in carrying out this process has direct consequences on the availability and quality of services provided.
The process of governance and control must necessarily offer the ability to understand what impacts on the infrastructure and organizational processes can have a fault of a device or a generic component of the technology infrastructure.
A problem related to systems, software or infrastructure almost always turns into a problem that slows down the business.
The survival of modern organizations depends heavily on the analytical knowledge of its processes and how any failure may impact on them.
It is essential to know what relations exist between IT infrastructure and business processes and how this relationship operates overhead, it is equally important to know which structures are responsible for providing portions for the entire service.
Business continuity needs, therefore, a careful planning that takes into account any kind of disruption also considering the most damaging that you want to deal with, such as the total inability to deliver services by the technology infrastructure, and necessarily, every relation between the different functions of the company.
